Frequently Asked Questions

Shipping:

↠ Orders are shipped using USPS. You have the option of different shipping options depending on how fast you want your products delivered.

↠ You will get a tracking number when I ship your order. 

↠ If you prefer to pickup your order I offer local pickup. I am located in New Braunfels, Texas. You will receive the address for pickup via email a few days before your order is ready. 

Custom Orders: 

↠ I love customs, If you wish to order a completely custom item please send me an email to sarah@willowdarling.com and we can start on your project together! 

↠ Pricing for custom orders includes the cost of the product + a $15 design fee. The design fee includes 2 different choices of custom design and unlimited edits to the design you choose. I want to make sure your custom design is perfect for you! 

Eco-Friendly: 

↠ Our packaging is made with 100% recycled materials & is recyclable in curbside pickup - Please recycle or reuse to reduce our carbon footprint!

↠ The paper used to make our folded cards, flat cards, envelopes & postcards is 30% recycled, acid free, and chlorine free for sustainability.

↠ The paper used in our notepads is 100% post-consumer recycled.

↠ All of our paper products are FSC® Certified, Green-e Certified, & Green Seal™ Certified.

Returns & Exchanges:

↠ Orders are not returnable, refundable, or exchangeable due to their personalized nature.

↠ Please be mindful when you are filling out the personalization box. I copy + paste the wording to ensure that I do not misspell any names or addresses.

↠ If you are not 100% satisfied with your order, please contact me within 10 days of receiving your item and I will do my best to make it right.